Urology of Indiana recently announced our quarterly CAARE Recognition winner. This Program reflects our core values: Compassion, Adaptability, Accountability, Respect, and Excellence. While we strive to exemplify these values on a daily basis, we created a program to recognize individuals that go above and beyond for our organization with their dedication and hard work.
Rhonda Toll, Medical Assistant Triage, Advanced Prostate Cancer Team
Rhonda Toll exhibits exceptional performance in the triage role. Her ability to remain calm under pressure, prioritize effectively and consistently deliver high-quality care and support to both patients and the team is truly outstanding.
Over the past several years, she has demonstrated exceptional clinical judgment and organizational skill. She handles high patient volumes with grace, ensuring that every case is approached with the urgency and attention it deserves. Her keen attention to detail and deep commitment to patient care make her an indispensable member of our team. Beyond Rhonda’s technical expertise, she brings warmth, empathy and confidence to her role every single day. She has received countless positive comments from patients about the compassion and professionalism she shows during their most vulnerable moments. She is also a consistent source of support for her colleagues and is always seeking ways to improve workflows and enhance patient outcomes.
Rhonda expertly manages complex triage situations, often involving multiple high-acuity patients, while ensuring seamless communication and coordination across the entire care team. Her leadership and quick thinking under pressure make a measurable difference in the quality and efficiency of care we provide. Her dedication, professionalism, and positive attitude make her a true role model within our department. Rhonda doesn’t just meet expectations—she exceeds them every day.